KLM e-Ticket pretending to come from e-service@klm.com is another one from the current bot runs which try to download various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Almost all of these also have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.

All the alleged senders, companies, names of employees and phone numbers mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person  or company  who have had their details spoofed and picked at random from a long list that the bad guys have previously found.  The bad guys choose companies, Government departments and organisations  with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.

The email looks like:

 

KLM e-Ticket 27 Oct

---

Booking code: 41MA7YE-ticket issue date: 27 Oct. 2014Issued by: KLM SALES & SERVICE CENTER BACKOFFICE CYGNIFIC Thank you for choosing KLM E-ticket. This is the itinerary and receipt. If unable to use the e-ticket, if travel plans change or if you received this document in error, please review full information in the attached file

Passenger Information
E-ticket number	Number loyalty program
352 1678283627-82	KL4653148225

Itinerary Information
Date	Flight	Departing	Arriving	Date	Class	Baggage
PLEASE REFER TO ATTACHED FILE

Receipt
Payment for:	1 Passenger
Fare calculation:	BCN KL X/AMS KL SIN534.20/-KUL KL X/AMS KL BCN428.00NUC468.28END TQOW.AQXDR8MXE.887KXO.5OUBT.EFDZOT.8KMTWY.NJDDH.VT3X
Fare amount:	EUR 704.00
Tax & Carrier Fees/Charges:	EUR 225.00YR 52.06JD 70.21XT
Method of payment:	CC CA XXXXXXXXXXXX2087/EXP915 069206
Restrictions:	NON ENDO/ FARE RSTR COULD APPLY
Carrier Surcharges and/or fees collected are shown as tax code OA/OB/YR/YQ on your ticket.

Notice

Upon booking your ticket you accepted KLM’s General conditions of Carriage for passengers and baggage (”General Conditions of Carriage”) and you indicated that you had taken notice of the provisions as contained in the document entitled ”Important Travel Information”. The legal provisions pertaining to your carriage can be viewed online at www.klm.com. Mind: flight coupons may only be used in the correct sequence and should start at the place of departure as stated on the first flight coupon. Warsaw Convention: If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention governing and in most cases limiting the liability of carriers for death or personal injury and the loss or damage to baggage may apply. Many carriers, however – including KLM – are applying the Montreal Convention that waives the Warsaw Convention’s limits for death and bodily injury. Additional information in this regard may be obtained from the carrier.Personal data: Please note that the security laws of many countries (such as the US and Canada) require airlines to give security, customs and immigration authorities access to passenger data. Should you be traveling to one of these countries, this means that your personal data and your travel arrangements may be disclosed to the relevant authorities in these countries. Limits to KLM’s liability (EC Regulation NO. 889/2002 Article 6.2): 1. There are no financial limits for death or bodily injury of a passenger and KLM may make an advance payment, in proportion to the suffered loss, in order to meet the immediate economic needs of the person entitled to claim compensation; 2. In case of destruction, loss of, damage to or delay in receiving baggage, KLM’s liability is limited to 1,131 Special Drawing Rights for proven damages. If the value of your baggage is greater than this limit, please be advised to declare a value for checked baggage in excess of the applicable liability limits at check-in or ensure that your baggage is fully insured prior to travel; 3. In case of damage occasioned by delay in the carriage by air KLM’s liability is limited to 4,694 Special Drawing Rights for proven losses and costs. If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability.

---

 

 

 

 

 

 

 

 

 

27 October 2014: e-Ticket_klm_Itinerary _pdf.zip: Extracts to:  e-Ticket_klm_Itinerary _pdf.exe             Current Virus total detections: 2/53

This KLM e-Ticket is another one of the spoofed icon files that unless you have “show known file extensions enabled“, will look like a proper PDF file instead of the .exe file it really is, so making it much more likely for you to accidentally open it and be infected.

 Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family  love to send us pictures of them doing silly things, or even cute pictures of the children or pets.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Most ( if not all) malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend,  you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.

While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.