Disturbing Important Matter Malspam Delivers Unknown Malware

caution malware

This email was forwarded to me by a contact who works for a public service agency. I have redacted the actual recipients domain and any email address. There is a Charmaine [redacted] living at the address listed according to google searches.

I am sure that there will be a lot of other emails with other real details that will really scare the recipients into opening these emails and being infected

They are using email addresses and subjects that will scare or entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.

victim.dot Current Virus total detections: Payload Security couldn’t analyse at first because I forgot to put in the password. A subsequent submission does show the payload. MALWR shows nothing

I am informed that they download galaxytown.net/store/read.gif and effeelle.eu/img/logo.gif which appear to be genuine gif files from the headers, although they refuse to display as any sort of image file and must contain some sort of embedded malware content. Eventually thanks to Malwarehunterteam we have discovered it drops an ursnif / Gozi banking trojan Payload Security | VirusTotal

The malware gangs really are making it difficult by first using a password to open the word doc attachment, then hiding the malware inside a genuine image file that must need to extracted by using the macro inside the word doc

The email looks like:

From: Antony Gfroerer <antongfoufou@wanadoo.fr>

Date: Tue, 28 Mar 2017 09:37:38 +0000

To: Charmaine [redacted] <c*********@[redacted]>

Subject: Charmaine

Attachment: victim.dot ( renamed from recipients name)

Body content:

Hello, Charmaine!

I am disturbing you for a very important matter. Though we are not familiar, but I have considerable ammount of information concerning you. The matter is that, most probably mistakenly, the data of your account has been sent to me.
For example, your address is:
5 [redacted] Lane
Perthshire and Kinross
PH2 [redacted]

I am a lawful citizen, so I decided to personal details may have been hacked. I pinned the file – victim.dot that that was emailed to me, that you could find out what information has become accessible for fraudsters. File password is – 2131

I look forward to hearing from you,
Antony Gfroerer

L’absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.

Email Headers:

Received: from EUR01-HE1-obe.outbound.protection.outlook.com (mail-oln040092065100.outbound.protection.outlook.com [])

by Aphrodite.[redacted] (XCS) with ESMTPS id 738037208E65B35B

for <[redacted]@[redacted]>; Tue, 28 Mar 2017 10:39:25 +0100 (BST)

Received: from VE1EUR01FT043.eop-EUR01.prod.protection.outlook.com

( by VE1EUR01HT023.eop-EUR01.prod.protection.outlook.com

( with Microsoft SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.977.7; Tue, 28 Mar

2017 09:39:22 +0000

Received: from AM2PR08MB0052.eurprd08.prod.outlook.com ( by

VE1EUR01FT043.mail.protection.outlook.com ( with Microsoft SMTP

Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id

15.1.977.7 via Frontend Transport; Tue, 28 Mar 2017 09:39:23 +0000

Received: from AM2PR08MB0052.eurprd08.prod.outlook.com ([::1]) by

AM2PR08MB0052.eurprd08.prod.outlook.com ([fe80::d58a:8fb7:b3f:d700%14]) with

Microsoft SMTP Server id 15.01.0991.021; Tue, 28 Mar 2017 09:39:23 +0000

From: Antony Gfroerer <antongfoufou@wanadoo.fr>

To: [redacted]<redacted@outlook.com>

Subject: Charmaine

Thread-Topic: Charmaine

Thread-Index: AQHSp6cu4oeiP1VkckGcI3mZ+yp/uw==

Date: Tue, 28 Mar 2017 09:37:38 +0000

Message-ID: <eS7NIiSArzBpd@wanadoo.fr>

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All the alleged senders, companies, names of employees, phone numbers, amounts, reference numbers etc. mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found . The bad guys choose companies, Government departments and other organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

This email attachment contains what appears to be a genuine word doc or Excel XLS spreadsheet with either a macro script or an embedded OLE object that when run will infect you.

Modern versions of Microsoft office, that is Office 2010, 2013, 2016 and Office 365 should be automatically set to higher security to protect you.

By default protected view is enabled and macros are disabled, UNLESS you or your company have enabled them. If protected view mode is turned off and macros are enabled then opening this malicious word document will infect you, and simply previewing it in windows explorer or your email client might well be enough to infect you. Definitely DO NOT follow the advice they give to enable macros or enable editing to see the content.

Most of these malicious word documents either appear to be totally blank or look something like these images when opened in protected view mode, which should be the default in Office 2010, 2013, 2016 and 365. Some versions pretend to have a digital RSA key and say you need to enable editing and Macros to see the content. Do NOT enable Macros or editing under any circumstances.

What can be infected by this
At this time, these malicious macros only infect windows computers. They do not affect a Mac, IPhone, IPad, Blackberry, Windows phone or Android phone. The malicious word or excel file can open on any device with an office program installed, and potentially the macro will run on Windows or Mac or any other device with Microsoft Office installed. BUT the downloaded malware that the macro tries to download is windows specific, so will not harm, install or infect any other computer except a windows computer. You will not be infected if you do not have macros enabled in Excel or Word. These Macros do not run in “Office Online” Open Office, Libre Office, Word Perfect or any other office program that can read Word or Excel files.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them

Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. It might be a simple message saying “look at this picture of me I took last night” that appears to come from a friend. It might be a scare ware message that will make you open the attachment to see what you are accused of doing. Frequently it is more targeted at somebody ( small companies etc.) who regularly receive PDF attachments or Word .doc attachments or any other common file that you use every day, for example an invoice addressed to sales@victimcompany.com.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets. Many of us routinely get Word, Excel or PowerPoint attachments in the course of work or from companies that we already have a relationship with.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. A lot of malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball”, an invoice or receipt from some company for a product or service or receive a Word doc or Excel file report that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see JS or .EXE or .COM or .PIF or .SCR or .HTA .vbs, .wsf , .jse .jar at the end of the file name DO NOT click on it or try to open it, it will infect you.

With these malformed infected word, excel and other office documents that normally contain a vba macro virus, the vital thing is do not open any office document direct from your email client or the web. Always save the document to a safe location on your computer, normally your downloads folder or your documents folder and scan it with your antivirus. Many Antiviruses do not natively detect vba macro-viruses in real time protection and you need to enable document or office protection in the settings. Do not rely on your Anti-Virus to immediately detect the malware or malicious content. DO NOT enable editing mode or enable macros

All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is word docs, excel files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document until you are 100% sure that it is a safe document. If the protected mode bar appears when opening the document DO NOT enable editing mode or enable macros the document will look blank or have a warning message, but will be safe.

Be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version. The risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.

I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.