An email with the subject of Secure email message pretending to come from Lloyds Bank but actually coming from a seizes of look-a-like or typo-squatting domains and email addresses < email@example.com > or < firstname.lastname@example.org > or < email@example.com > with a malicious word doc attachment is today’s latest spoof of a well-known company, bank or public authority delivering Trickbot banking Trojan
You can now submit suspicious sites, emails and files via our Submissions system
They are using email addresses and subjects that will scare, persuade or entice you to read the email and open the attachment.
Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.
Lloyds Bank has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there are between 2 and 4 newly registered domains that imitate Companies House, HMRC, another Government department, a Bank or a message sending service that can easily be confused with the genuine organisation in some way. Some days however we do see dozens or even hundreds of fake domains.
Today’s example of the spoofed domains are, as usual, registered via Godaddy as registrar.
- lloydsconfidential.com hosted on and sending emails via 18.104.22.168 free.hostsailor.com AS60117 Host Sailor Ltd.
- lloydsbankconfidential.com hosted on and sending emails via 22.214.171.124 hosted-by.swiftslots.com AS60781 LeaseWeb Netherlands B.V.
- lloydsbankdocs.com hosted on and sending emails via 126.96.36.199 134191801511.onlinemarketmix.com AS49453 Global Layer B.V.
Despite the instructions in the email to use the Authorisation code in the word doc, there is nowhere to enter it and it is not needed. The criminals are relying on you being fooled by this simple Social Engineering trick persuading you to enable Macros and content to infect you & steal your Money, Passwords and Bank details.
They tell you ” Note: Contents of this document are protected and secured. If you have problems viewing/loading secure content, please select “Enable Content” button. ”
Do NOT enable Macros or Content under any circumstances. That will infect you
The email looks like:
From: Lloyds Bank <firstname.lastname@example.org>
Date: Tue 14/11/2017 10:58
Subject: Important: Confidential documents
This email was sent from a notification-only email address which cannot accept incoming email. Please do not reply directly to this message.
To unlock/view your documents, follow the instructions below.
- Look for an Protected Office Document ( typically at the top or bottom; location varies by email service). 2. Your Authorization code is: ( #*P()SohsS((SH ). 3. Enter the authorization code when prompted.
The secure message expires on Nov 15, 2017 @ 09:21 AM (GMT)
Please check attached documents for more information. The submission number is id: 281hs82ja-212es2c-209jds89-918os92ais Note: Attached documents are encrypted with a unique Private Key. Disclaimer: This email and any attachments are confidential and for the sole use of the recipients. If you have received this email in error please notify the sender.
Email Security Powered by Voltage IBE. Copyright 2002-2017 Voltage Security, Inc. All rights reserved
This malware file downloads from http://simplicitybystrasser.com/images/logo.png which of course is not an image file but a renamed .exe file that gets renamed to a .exe file. (VirusTotal )
An alternative download location is http://lhelectrique.com/logo.png
This email attachment contains a genuine word doc with a macro script that when run will infect you.
The word doc looks like:
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.
Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.
The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.[amazon_link asins=’B01NCOV3GC,B072R63CH7,B00DRP537A,B01EZU2GZW,B00JLPEL2I,B01EZU2RLA’ template=’ProductGrid’ store=’myonlinesecurity-21′ marketplace=’UK’ link_id=’6b07b5e0-8bb8-11e7-b516-fbffc7761b18′]
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.