I haven’t seen these new order or invoice malspams for a while now. These are particularly nasty for most recipients because they contain the recipients full details including full address, email and home & mobile phone numbers. Quite where all these correct details come from is unknown, but must be from one of the multitude of breaches that has reported about recently. However the recipient / Victim’s email address does not appear in https://haveibeenpwned.com/ at this time. Which could mean that it is a so far unreported breach.
The email has the subject of <recipient name> New Order Confirmation with a zip attachment which contains a lnk file ( a shortcut file). The email was forwarded to me so I don’t have the original senders details and whether the company in the from field is correct or spoofed
shipment-confirmation-customer-package-EZYT0S-591.zip : Extracts to customers package details,lnk Current Virus total detections: Payload Security shows connections to and attempted download from https://invadereality.com/faniro/kito with no response. Manually trying didn’t retrieve any payload either
They use email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.
One of the emails looks like:
From : email@example.com
Date : 14/07/2017 – 02:46 (GMTDT)
To : [redacted]
Subject : <recipient name> New Order Confirmation
Hello, Miss <redacted>
Thank you for your order. We’re ready to blow your mind.
Your order confirmation is below. Thank you again for your business.
Details for order EZYT0S-591
50 redacted address telephone number
mobile number Sutton Coldfield
50 redacted address telephone number
mobile number Sutton Coldfield
For detailed information, quick order adjustment or cancellation, please
use the special link form provided below
DISCLAIMER: This email and any files transmitted with it are
confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this communication in
error please inform the sender and then delete the e-mail and any
attachments. Any opinions expressed in this e-mail are those of the
author and do not necessarily represent the views of either UKH (Group)
plc or any of its subsidiaries. Neither UKH (Group) plc nor any of its
subsidiaries take any responsibility for the views of the author.
UKH (Group) plc (Registered No. 4352302) and UKH Network Services
Limited (Registered No. 5207832) both with Registered Office and
registered in England and Wales. UKH Express, UKH Freight and UKH Secure
are trading divisions of UKH Network Services Limited. UKH Network
Services Ireland Limited (Registered No. 54066).
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be
These malicious attachments normally have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details. A very high proportion are Ransomware versions that encrypt your files and demand money ( about £350/$400) to recover the files.All the alleged senders, amounts, reference numbers, Bank codes, companies, names of employees, employee positions, email addresses and phone numbers mentioned in the emails are all random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found. The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.
This is another one of the files that unless you have “show known file extensions enabled“, can easily be mistaken for a genuine DOC / PDF / JPG or other common file instead of the .EXE / .JS file it really is, so making it much more likely for you to accidentally open it and be infected.
Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.
The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.
Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Many malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, or an invoice or order confirmation from some company, you can easily see if it is a picture or document & not a malicious program.
If you see JS or .EXE or .COM or .PIF or .SCR or .HTA .vbs, .wsf , .jse .jar at the end of the file name DO NOT click on it or try to open it, it will infect you.
While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is a guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.