An email with the subject of Important – Protected Documents pretending to come from Lloyds Bank but actually coming from a look-a-like domain Lloyds Bank <firstname.lastname@example.org> or Lloyds Bank <email@example.com> with a malicious word doc attachment is today’s latest spoof of a well-known company, bank or public authority delivering Trickbot banking Trojan
They are using email addresses and subjects that will scare, persuade or entice you to read the email and open the attachment.
Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.
LLoyds Bank has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there are between 2 and 4 newly registered domains that imitate Companies House, HMRC, another Government department, a Bank or a message sending service that can easily be confused with the genuine organisation in some way. Some days however we do see dozens or even hundreds of fake domains.
Today’s example of the spoofed domains are, as usual, registered via Godaddy as registrar.
- lloydsbankprotected.com hosted on 220.127.116.11 AS47869 Netrouting and 18.104.22.168 HostGroup Europe
- lloydsbankprotected.co.uk hosted on 22.214.171.124 AS35017 Swiftway Sp. z o.o. and on 126.96.36.199 AS59711 HZ Hosting Ltd
The email looks like:
From: Lloyds Bank <firstname.lastname@example.org>
Date: Tue 29/08/2017 11:30
Subject: Important – Protected Documents
This message was sent to: email@example.com
Lloyds Bank – Protected Documents
Please review attached documents and fax it to +44 (0) 845 700 3211.
Please note that the Terms and Conditions available below are the Bank’s most recently issued versions. Please bear in mind that earlier versions of these Terms and Conditions may apply to your products, depending on when you signed up to the relevant product or when you were last advised of any changes to your Terms and Conditions. If you have any questions regarding which version of the Terms and Conditions apply to your products, please contact your Relationship Manager.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandardsboard.orguk.
Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
This malware file downloads from http://keybeautysystemswest.com/logo.png which of course is not an image file but a renamed .exe file that gets renamed to Olaiwy.exe ( VirusTotal)
An alternative download location is http://control4lb.com/fonts/logo.png
This email attachment contains a genuine word doc with a macro script that when run will infect you.
The word doc looks like:
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.
Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.
The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.[amazon_link asins=’B01NCOV3GC,B072R63CH7,B00DRP537A,B01EZU2GZW,B00JLPEL2I,B01EZU2RLA’ template=’ProductGrid’ store=’myonlinesecurity-21′ marketplace=’UK’ link_id=’6b07b5e0-8bb8-11e7-b516-fbffc7761b18′]
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.