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111 Comments on "KB3097877 causing severe difficulties for some Windows 7 users November 2015 Windows updates"

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Chris Appel
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Chris Appel

Seeing flashing screen just after seeing login prompt on Dell Latitude 7450 with KB3097877, unable to login locally, remoted into machine adn uninstalled patch adn then was able to login normally.

James Myers
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James Myers

Nice one mate. Good lateral thinking sorted my issue out as that file path above I think is not universal. This seem’s to work flawlessly.

Anonymous
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Anonymous

After installing this, the monitor turns off like the GPU is resetting itself, then I get a black screen with a white cursor. Can’t do anything except insert the Windows 7 install CD and run a system restore.

Darren Coventry
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Darren Coventry

I have this issue, login background screen loads and starts flashing but no option to login, tried starting in safe mode and safe mode with cmd prompt but just loads the above and that’s it.

george allen
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george allen

darren – if you haven’t cracked it yet – select the “first” option “repair your computer” (the one already highlighted).
I tried safe mode with networking etc and non of them worked. The first one got me to sys restore and it worked a treat.

Zara
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Zara

My acer requires an admin password to get to the restore page, no idea how to get round this any ideas? No idea what the password is either

Brian
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Brian

If you cannot login, I just fixed a sale’s guy machine by restarting machine, smash F8 until you get the advanced boot options screen, go to Windows Restore and restore to yesterday’s date. Once finished, go in and turn off automatic updating (or at least tell it to require your permission to install updates). In the meantime, wait for Microsoft to pull the rouge update.

Beek
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Beek

I tried and it wouldn’t do a restore to yesterdays date, or any other date.

Selby
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Selby

Potentially found a fix for this issue.

You’ll need a recovery cd/usb

In the recovery console get to a command prompt
from there type:

dism /image:d:\ /remove-package /packagename:Package_for_KB3097877~31bf3856ad364e35~amd64~~6.1.1.1 /scratchdir:d:\temp

The ” ~amd64~~ ” is for a 64bit system
I would assume you’d replace that with ” x86 ” for a 32bit copy of windows

jm
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jm

I am trying to use this command line to remove the update, but it is not working. I have an HP and the image is on D, but I can determine if this command line has any spaces that I am not typing in such as: is there a space between 6.1.1.1 /scratchdire:d:\temp??

i am getting Error: 1639 “The command-line is missing a required servicing command.

jm
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jm

ignore that – looks like it worked!

Leo
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Leo

How did you fix the error I keep getting that same error

Mish
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Mish

I kept getting the error as well and I found out it was because the path had spaces I wasn’t including. Hope this helps~

Mark
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Mark

Same solution we came up with. Boot to recovery console command prompt or Windows Preinstall Environment USB key and run:

dism /image:c:\ /remove-package /PackageName:Package_for_KB3097877~31bf3856ad364e35~amd64~~6.1.1.1

where c:\ is the drive letter of your OS partition

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Curly
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Curly

I have the same problem with windows 64 bit.

i have managed to get to a command prompt but i dont have the skills to develop the message to type in can anyone help with the correct command message please

Dave
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Dave

Thanks Selby … saved me a bunch of time, though I typed one of the ~ in as a hyphen so still had to use /get-packages and wade through to find the right one, only to see it was exactly as you typed 🙂 I’m back into Windows now anyway.

Curly – that dism line Selby showed above worked for me but you need to work out in the recovery cmd prompt which drive your Windows installation is on, and then that becomes the drive letter referenced in the /image and /scratchdir options (above Selby used d: but for me it was f:)

Good Luck!

Curly
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Curly

Thanks Dave & thanks Selby

I will give it a try !!

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