Voice Message Attached from 01636605058 – name unavailable pretending to come from email@example.com is another one from the current bot runs which try to download various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.
Almost all of these also have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.
Please note: inclarity.net is a domain used by http://www.inclarity.co.uk/ who are a legitimate VOIP company in UK. They are not sending these emails. Their systems have not been hacked or compromised in anyway. They are just the most recent in a long line of innocent companies who have been chosen at random to be as much of a victim as the recipient of the malware laden email.
The phone number 01636605058 is a genuine number for a small business Elm Accountancy in Nottinghamshire, who also are completely innocent victims of this malware scam.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.
The email looks like:
Time: Sep 23, 2014 10:50:00 AM
Click attachment to listen to Voice Message
Edit 26 September 2014: a bit of a change with this one today. The subject now reads Voice Message Attached from random numbers. The malware is a fake word doc with a current virus total detection rate of 6/53
24 September 2014: 01636605058_20140919_105000.wav.zip: Extracts to: 01636605058_20140919_105000.wav.exe Current Virus total detections: 12/53
This Voice Message Attached from 01636605058 – name unavailable is another one of the spoofed icon files that unless you have “show known file extensions enabled“, will look like a proper wav ( (sound) file instead of the .exe file it really is, so making it much more likely for you to accidentally open it and be infected.
Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.
The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.
Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Most ( if not all) malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.
While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.