Help & Advice – Virgin Media – Malware

Malware

An email with a subject of Help & Advice – Virgin Media pretending to come from Virgin Media is another one from the current bot runs which try to download various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

The email contains links to compromised sites, where if you have the required vulnerable software, they will download all sorts of malware onto your computer. I haven’t been able to determine exactly which exploit kit they are using yet, but on a few versions of the email that I tried, the sites all requested Java, which I don’t have installed.

Almost all of these also have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.

All the alleged senders, companies, names of employees and phone numbers mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found.

The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.

The email looks like:

Virgin Media Automated Billing Reminder

Date 17th October 2021

This e-mail has been sent you by Virgin Media to inform you that we were unable to process your most recent payment of bill. This might be due to one of the following reasons:

  • A recent change in your personal information such as Name or address.
  • Your Credit or Debit card has expired.
  • Insufficient funds in your account.
  • Cancellation of Direct Debit agreement.
  • Your Card issuer did not authorize this transaction.

 

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

Login to e-Billing

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

Customer Services Team

Ellis Willis

Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments or follow the links that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Most ( if not all) malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name.

Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.

While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK.

You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.

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