Fake Your Virgin Media Bill Is Ready Malspam Delivers Dridex Banking Trojan

caution malware

The next in the never ending series of Malware  downloaders is an email with the subject of  Your Virgin Media bill is ready pretending to come from Virgin Media <webteam@virginmediaconnections.com> which delivers Dridex banking trojan

They use email addresses and subjects that will entice, scare or persuade the recipient to read the email and open the attachment.

Virgin Media has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.

What has happened is that the criminals sending these have registered a look-a-like domain virginmediaconnections.com on 5th September 2017 using eranet.com as registrar and hosted on OVH They are sending these emails from a whole range of IP addresses that pass email authentication for the fake domain virginmediaconnections.com

One of the  emails looks like:

From: Virgin Media <webteam@virginmediaconnections.com>

Date: Wed 06/09/2017 11:53

Subject: Your Virgin Media bill is ready

Body content:

  Your latest Virgin Media bill is ready

Your Bill Summary
Bill date: Sep 9, 2017
Payment due date: Sep 27, 2017
Payment reference: 824248611429
Amount:  £73.94
Great extras from Virgin Media

Did you know that all our customers get free servicing and repairs? This excludes mistreatment, but for anything else just let us know and we’ll come and fix it at a time that suits you, without costing you a penny! For info and t&c’s see virginmedia.com/extras


View Bill


Making payments by phone is easy

If you want to make a credit or debit card payment by phone simply call our automated payment service 0800 064 3777.

Help with your bill

If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

Anything else you’d like to know?

If you have any questions or need help understanding your bill, you’ll find all the answers at virginmedia.com/help.

Kind regards,

The Virgin Media team


The link in the email goes to a compromised or fraudulently set up OneDrive for business/ SharePoint site where  a zip file containing a .js file is downloaded. That eventually contacts http://cabinetcharpentier.fr/css/style.png ( which is not a png but  a renamed .exe file)  to download the Dridex banking Trojan


Virgin Media bill.zip: Extracts to: Virgin Media bill.js   Current Virus total detections: Payload Security  | Dridex Payload VirusTotal | Payload Security |


Email Headers:

Received: from amavis-11.cmp.livemail.co.uk ([]) by localhost
(amavis-11.cmp.livemail.co.uk []) (amavisd-new, port 10024) with
ESMTP for <jenny@[REDACTED].co.uk>; Wed,  6 Sep 2017 11:53:05 +0100
Received: from localhost (unknown []) by amavis-11.cmp.livemail.co.uk
(Postfix) with ESMTP id E6365221361 for <jenny@[REDACTED].co.uk>;
Wed,  6 Sep 2017 10:53:06 +0000 (UTC)
Received: from ebill21.virginmediaconnections.com
(ebill21.virginmediaconnections.com []) by
mailserver.cmp.livemail.co.uk (Postfix) with ESMTP id 9BCF0C4BDA for
<jenny@[REDACTED].co.uk>; Wed,  6 Sep 2017 11:53:05 +0100 (BST)
Received: from mailserver.cmp.livemail.co.uk (unknown []) by
amavis-11.cmp.livemail.co.uk (Postfix) with ESMTP id B0AE822135D for
<jenny@[REDACTED].co.uk>; Wed,  6 Sep 2017 11:53:05 +0100 (BST)
Received: from amavis-11.cmp.livemail.co.uk ( by
exch2-ht02.email2.local ( with Microsoft SMTP Server id
14.3.361.1; Wed, 6 Sep 2017 11:53:07 +0100
Reply-To: <webteam@virginmediaconnections.com>
From: “Virgin Media” <webteam@virginmediaconnections.com>
To: <jenny@[REDACTED].co.uk>
Subject: Your Virgin Media bill is ready
Date: Wed, 6 Sep 2017 11:53:06 +0100
Organization: Virgin Media
Message-ID: <6900713434.3541695753734.JavaMail.bgadmin@ebillbatch-kn-p1>
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQHbXI/1605NhSzeSWQJSZZxicwTNQ==
List-Unsubscribe: <mailto:unsubscribe@virginmediaconnections.com?subject=Unsubscribe>

  All the alleged senders, amounts, reference numbers, Bank codes, companies, names of employees, employee positions, email addresses and phone numbers mentioned in the emails are all random. Some of these companies will exist and some won’t.  Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found. The bad guys choose companies, Government departments and organisations  with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.  

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.

Previous campaigns over the last few weeks have delivered numerous different download sites and malware versions. There are frequently 5 or 6 and even up to 150  download locations on some days, sometimes delivering the exactly same malware from all locations and sometimes slightly different malware versions. Locky does update at frequent intervals during the day, sometimes as quickly as every hour, so you might get a different version of these nasty Ransomware.

This is another one of the  files that unless you have “show known file extensions enabled“, can easily be mistaken for  a genuine  DOC / PDF / JPG or other common file instead of the .EXE / .JS file it really is, so making it much more likely for you to accidentally open it and be infected.

 Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family  love to send us pictures of them doing silly things, or even cute pictures of the children or pets.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Many malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, or an invoice or order confirmation from some company,  you can easily see if it is a picture or document & not a malicious program.

If you see .JS or .EXE or .COM or .PIF or .SCR or .HTA .vbs, .wsf , .jse  .jar at the end of the file name DO NOT click on it or try to open it, it will infect you.

While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is a guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.