Fake Your Sage Subscription Invoice Is Due Delivers Malware

Finding Malware

An email with the subject of Your Sage subscription invoice is Due pretending to come from Sage but actually coming from a look-a-like domain SAGE UK <message@sagemailsupport14.top> with a malicious word doc attachment is another one of today’s spoofs of a well-known company, bank or public authority delivering what I think is probably Trickbot banking Trojan although VirusTotal is giving me very conflicting results

They are using email addresses and subjects that will scare, persuade or entice you to read the email and open the attachment.

Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.

Sage has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.

What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there are between 2 and 4 newly registered domains that imitate Companies House, HMRC, another Government department, a Bank or a message sending service that can easily be confused with the genuine organisation in some way. Some days however we do see dozens or even hundreds of fake domains.

Today’s example of the spoofed domains are

sagemailsupport14.top hosted on AS49505 OOO Network of data-centers Selectel
I have discovered a whole range of fake sagemailsupport##.top domains on this network. So far I can find sagemailsupport10.top to sagemailsupport110.top hosted on the corresponding IP address range between and all having a rdns set properly and pass email authentication.

The email looks like:

From: SAGE UK <message@sagemailsupport14.top>

Date: Wed 30/08/2021 18:52

Subject: Your Sage subscription invoice is Due

Attachment: INV0293083017.doc

Body Content:

Please find attached your latest Sage Subscription invoice that is due for payment.

Invoice Number INV02931919
Due Date 30 Aug 2017
Amount 232.40

Payment of this invoice will be taken by Direct Debit in accordance with your agreed terms.

Still need to contact us?
Call us on 0845 111 6666
If you’re an Accountant, please call 0845 111 1111
If you’re a Business Partner, please call 0845 111 7733

Best regards,
The Sage Subscription Team

(C)2016, The Sage Group plc or its licensors. All rights reserved.
Please note: There is no unsubscribe option on this email, as it is a service message, not a marketing communication. This email was sent from an address that cannot accept replies. Please use the contact details above if you need to get in touch with us.

If you’ve received this email by mistake, we’re sorry for bothering you. It may contain information that’s confidential, so please delete it without sharing it. And if you let us know, we can try to stop it from happening again. Thank you.

We may monitor any emails sent or received by us, or on our behalf. If we do, this will be in line with relevant law and our own policies.
Sage (UK) Limited. Registered in England at North Park, Newcastle upon Tyne, NE13 9AA. Registered number 1045967.

INV0293083017.doc Current Virus total detections: Payload Security

This malware file downloads from ( VirusTotal) (Payload Security)

An alternative download location is

This email attachment contains a genuine word doc with a macro script that when run will infect you.

The word doc looks like:

All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” (https://support.office.com/en-gb/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653) that stops any embedded malware or macros from being displayed and running.

Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.

Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.

The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.

What Can Be Infected By This

At this time, these malicious macros only infect windows computers. They do not affect a Mac, IPhone, IPad, Blackberry, Windows phone or Android phone.

The malicious word or excel file can open on any device with an office program installed, and potentially the macro will run on Windows or Mac or any other device with Microsoft Office installed. BUT the downloaded malware that the macro tries to download is windows specific, so will not harm, install or infect any other computer except a windows computer. You will not be infected if you do not have macros enabled in Excel or Word. These Macros do not run in “Office Online” (https://products.office.com/en-gb/office-online/documents-spreadsheets-presentations-office-online) Open Office, Libre Office, Word Perfect or any other office program that can read Word or Excel files.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them

I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.

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