We are seeing a malspam campaign with emails pretending to be e-tickets from Ticketsales.com
This looks like it is a new Ursnif banking trojan version, that is now currently being investigated by several researchers and AV companies.
— My Online Security (@dvk01uk) September 25, 2018
They use email addresses and subjects that will entice, persuade, scare or shock a recipient to read the email and open the attachment or follow the links. Unusually this campaign is aimed more at Consumers rather than small companies with the lure of e-tickets for an unspecified event. Most of us are curious creatures and even when we know we haven’t ordered any e-tickets we would be curious to see what tickets for which event and thinking that they might have made a mistake we can gain benefit from & go to see something for free. Especially when you see this line in the email which is an open invite to download a “free” e-ticket.
Your eTickets may display the name of the original purchaser. This is a common method of ticketing. Rest assured that all eTickets are transferable and the attendee’s name does not need to match the name on the ticket
They say curiosity killed the cat & in this case being curious or trying to get a “free” bargain will end in total disaster.
TicketSales.com appears to be a USA based ticket seller, so it would be slightly unusual for a UK based recipient to get emails from them.
Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.
You can now submit suspicious sites, emails and files via our Submissions system
TicketSales.com has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails
It all starts with a link in the email https://junglebig.com/new-e-ticket.html to download a zip file that contains a js file. That then contacts http://18.104.22.168/hfYtj3.exe?vURs where the .exe is downloaded and automatically run.
One of the emails looks like:
From: TicketSales <firstname.lastname@example.org>
Date: Tue 25/09/2018 11:59
Your tickets are ready to print!
Sun. Sep 26, 2018 8:00 PM
(Event times are subject to change. Contact the venue or check local listings to confirm start times.)
Click here to download and print your tickets
You must print out the PDF document to gain entry to the event. The PDF document is your ticket. This email is not valid for entry to the event.
Your eTickets may display the name of the original purchaser. This is a common method of ticketing. Rest assured that all eTickets are transferable and the attendee’s name does not need to match the name on the ticket.
If your order summary indicates that you purchased mobile tickets, you must show the tickets on your smartphone to gain entry to your event.
If there is an issue at the venue, call us immediately at 844-827-0527.
Enjoy the event!
The TicketSales.com Team
These malicious attachments normally have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details. A very high proportion are Ransomware versions that encrypt your files and demand money ( about £350/$400) to recover the files.All the alleged senders, amounts, reference numbers, Bank codes, companies, names of employees, employee positions, email addresses and phone numbers mentioned in the emails are all random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found. The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.
This is another one of the files that unless you have “show known file extensions enabled“, can easily be mistaken for a genuine DOC / PDF / JPG or other common file instead of the .EXE / .JS file it really is, so making it much more likely for you to accidentally open it and be infected.
Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.
The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.
Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Many malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, or an invoice or order confirmation from some company, you can easily see if it is a picture or document & not a malicious program.
If you see JS or .EXE or .COM or .PIF or .SCR or .HTA .vbs, .wsf , .jse .jar at the end of the file name DO NOT click on it or try to open it, it will infect you.
While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file. If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is a guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.