Fake Parcel Delivery Services Malspam With Word Doc Attachment Delivers Ursnif Banking Trojan

Mail Spam

A slightly different one today and I am not sure how many recipients will be infected by this. On my server, some are being delivered with the word doc attachment, but about half are just getting the email body with an HTML attachment which has the same details as the email body and no word doc attachment.

Anyway down to the details with an email with the subject of Fwd: UPS Worldwide Saver Notification pretending to come from various random names @ yahoo. es or .de or .pt or from random@hotmail.es or de . We are also seeing a sprinking from other free webmail services like web.de with a malicious word doc attachment with a random number delivers ursnif banking Trojan

I am also seeing other parcel delivery companies like TNT and unnamed delivery services also being imitated and spoofed in this campaign. The TNT ones are zips with word docs inside. All of them today are using embedded OLE objects rather than macros to deliver Ursnif banking and password stealing Trojans

Update: Now seeing some coming through with zip attachments containing .js files

some subjects include:

  • TNT Express – Documents – RL54413826 ( random numbers)
  • Order Processed
  • Export Scan
  • Fwd: UPS Worldwide Saver Notification


The server lists these as coming from noreply@sgs.bookings.com but outlook on the computer when they arrive show them as from random@yahoo.tld or random@hotmail.tld or random@web.tld

They are using email addresses and subjects that will scare or entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Remember many email clients, especially on a mobile phone or tablet, only show the Name in the From: and not the bit in <domain.com >. That is why these scams and phishes work so well.

Yahoo, Hotmail or sgs.booking.com or UPS Worldwide, TNT or any other parcel delivery service have not been hacked or had their email or other servers compromised ( at least today ). They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.

One of the emails looks like:

From: philip@yahoo.de

Date: Thu 18/05/2020 10:08

Subject: Fwd: UPS Worldwide Saver Notification

Attachment: doc60_for_clearance.doc

Body Content:

18/05/2021 Import Scan

18/05/2021 Additional documentation is required for clearance. We’re working to obtain this information. / The package will be forwarded to a UPS facility in the destination city.

18/05/2021 Additional documentation is required for clearance. We’re working to obtain this information. / We’ve contacted the receiver.

18/05/2017 Your package is at the clearing agency awaiting final release.

Additional Information

Shipment Category:


Shipped/Billed On:


These word docs contain 2 images of what pretend to be another word doc and a xls file both pretending to be invoices, However they are embedded ole objects and drop 2 different named but identical .js files when clicked on

The TNT version has a slightly different email content and word attachment, although still downloading from same urls as other versions

From: afasanlucar@yahoo.com.au

Date: Thu 18/05/2021 10:33

Subject: TNT Express – Documents – RL54413826

Attachment: RL82670483822.zip

This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.

Example of Email Headers: ( all are coming from different IP numbers and different senders)

IP Hostname City Region Country Organisation  host130-240-static.120-195-b.business.telecomitalia.it IT AS3269 Telecom Italia S.p.a.

Received: from host130-240-static.120-195-b.business.telecomitalia.it ([]:9629)
by knight.knighthosting.co.uk with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
(Exim 4.89)
(envelope-from <noreply@sgs.bookings.com>)
id 1dBHPC-0008NJ-TQ
for derek@[redacted] Thu, 18 May 2021 10:07:36 +0100
Delivered-To: <derek@[redacted]>
Date: Thu, 18 May 2021 10:07:34 +0100
From: philip@yahoo.de
To: <derek@[redacted]>
Message-ID: <8160159848.362942.0366914867185V@6786.mtx-67.com>
Subject: Fwd: UPS Worldwide Saver Notification
MIME-Version: 1.0
Content-Type: multipart/mixed;

doc60 for clearance.doc Current Virus total detections: Payload Security drops a js file ( VirusTotal ) ( Payload Security ) downloads from one of these 2 locations http://dacera.net/horizont.cv or http://raimco.com/case.sub and gets converted /renamed to a working .exe file ( VirusTotal) Joesandbox

TNT version: RL82670483822.zip extracts to RL02993847001.doc VirusTotal | Payload Security

Zip/JS version QPABA0MCY0D2.zip extracts to 1A029837T2990101.pdf.js VirusTotal | Payload Security

All the alleged senders, companies, names of employees, phone numbers, amounts, reference numbers etc. mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t.

Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found . The bad guys choose companies, Government departments and other organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

This email attachment contains what appears to be a genuine word doc or Excel XLS spreadsheet with either a macro script or an embedded OLE object that when run will infect you.

Modern versions of Microsoft office, that is Office 2010, 2013, 2016 and Office 365 should be automatically set to higher security to protect you.

By default protected view (https://support.office.com/en-gb/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653) is enabled and macros are disabled, UNLESS you or your company have enabled them. If protected view (https://support.office.com/en-gb/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653) mode is turned off and macros are enabled then opening this malicious word document will infect you, and simply previewing it in windows explorer or your email client might well be enough to infect you. Definitely DO NOT follow the advice they give to enable macros or enable editing to see the content.

Most of these malicious word documents either appear to be totally blank or look something like these images when opened in protected view (https://support.office.com/en-gb/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653) mode, which should be the default in Office 2010, 2013, 2016 and 365. Some versions pretend to have a digital RSA key and say you need to enable editing and Macros to see the content. Do NOT enable Macros or editing under any circumstances.

What Can Be Infected By This

At this time, these malicious macros only infect windows computers. They do not affect a Mac, IPhone, IPad, Blackberry, Windows phone or Android phone.

The malicious word or excel file can open on any device with an office program installed, and potentially the macro will run on Windows or Mac or any other device with Microsoft Office installed. BUT the downloaded malware that the macro tries to download is windows specific, so will not harm, install or infect any other computer except a windows computer. You will not be infected if you do not have macros enabled in Excel or Word. These Macros do not run in “Office Online” (https://products.office.com/en-gb/office-online/documents-spreadsheets-presentations-office-online) Open Office, Libre Office, Word Perfect or any other office program that can read Word or Excel files.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them

Be very careful with email attachments. All of these emails use Social engineering (https://en.wikipedia.org/wiki/Social_engineering_(security)) tricks to persuade you to open the attachments that come with the email. It might be a simple message saying “look at this picture of me I took last night” that appears to come from a friend. It might be a scare ware message that will make you open the attachment to see what you are accused of doing. Frequently it is more targeted at somebody ( small companies etc.) who regularly receive PDF attachments or Word .doc attachments or any other common file that you use every day, for example an invoice addressed to sales@victimcompany.com.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets. Many of us routinely get Word, Excel or PowerPoint attachments in the course of work or from companies that we already have a relationship with.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. A lot of malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name.

Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball”, an invoice or receipt from some company for a product or service or receive a Word doc or Excel file report that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see JS or .EXE or .COM or .PIF or .SCR or .HTA .vbs, .wsf , .jse .jar at the end of the file name DO NOT click on it or try to open it, it will infect you.

With these malformed infected word, excel and other office documents that normally contain a vba macro virus, the vital thing is do not open any office document direct from your email client or the web. Always save the document to a safe location on your computer, normally your downloads folder or your documents folder and scan it with your antivirus.

Many Antiviruses do not natively detect vba macro-viruses in real time protection and you need to enable document or office protection in the settings. Do not rely on your Anti-Virus to immediately detect the malware or malicious content. DO NOT enable editing mode or enable macros

All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is word docs, excel files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” (https://support.office.com/en-gb/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653) that stops any embedded malware or macros from being displayed and running.

Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document until you are 100% sure that it is a safe document. If the protected mode bar appears when opening the document DO NOT enable editing mode or enable macros the document will look blank or have a warning message, but will be safe.

Be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007.

Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version. The risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.

I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.

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