This example is an email containing the subject of “Important : Incoming BACs requests.” pretending to come from Lloyds Bank but actually coming from a look-a-like or typo-squatted domain email@example.com or firstname.lastname@example.org with a malicious word doc attachment is today’s latest spoof of a well-known company, bank or public authority delivering Trickbot banking Trojan
You can now submit suspicious sites, emails and files via our Submissions system
From: Lloyds Bank <email@example.com> or Lloyds Bank <firstname.lastname@example.org>
Date: Thu 05/04/2018 12:22
Subject: Important : Incoming BACs requests.
We want you to recognise a fraudulent email if you receive one. Lloyds Bank will greet you personally using your title, last name and part of the account number you entered in your Online for Business application.
Reference number: N/A
Unfortunately we have been unable to process your recent incoming BAC’s requests. In order to process your incoming BAC’s requests, please refer them to the instructions below.
How to register your incoming BAC’s
-Click the attached document and download the form (they will need the sort code and account number)
-This will generate a pre-populated application form
-You will need to sign the form along with all the required full power signatories of the account and fax it to 0207 775 2872.
Important Security Information
This e-mail was sent from an information-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.
We’ll never send you an email asking for you log on details, or direct you to a web page that asks you for this information.
Fraudsters may try to imitate our emails. If you receive an email that doesn’t feature your name and the last four digits of your account number, don’t click on any links it may contain – please forward it to us immediately for investigation at email@example.com, then delete it.
For more information on how to stay secure online, visit our security pages at www.lloydsbank.com/security, which includes details of our online and mobile banking guarantee.
Our Service Promise
If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at www.lloydsbank.com/business/contactus.
If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you prefer to use a Textphone, please feel free to call us on 0345 601 6909 (lines open 7am-8pm, Monday-Friday and 9am-2pm Saturday.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0207 626 1500.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone 0207 626 1500.
Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Telephone: 0207 626 1500.
Lloyds Bank plc, Bank of Scotland plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
Halifax is a division of Bank of Scotland plc.
HBOS plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC218813.
This e-mail (including any attachments) is private and confidential and may contain privileged material. If you have received this e-mail in error, please notify the sender and delete it (including any attachments) immediately. You must not copy, distribute, disclose or use any of the information in it or any attachments. Telephone calls may be monitored or recorded
Lloyds Bank has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there are between 2 and 4 newly registered domains that imitate Companies House, HMRC, another Government department, a Bank, file hosting service or a message sending service that can easily be confused with the genuine organisation in some way. Some days however we do see dozens or even hundreds of fake domains.
Today’s examples of the spoofed domains are, as usual, registered via Godaddy as registrar using privacy protection services.
- lloydsbankdocs.com 126.96.36.199 | 188.8.131.52
- lloydsbcnk.com 184.108.40.206 | 220.127.116.11
New style of word doc today that might catch a few less wary users out
This malware docx file downloads from http://interbanx.co.id/lopagores.png which of course is not an image file but a renamed .exe file ( VirusTotal)
The alternate download location is : http://chimachinenow.com/lopagores.png
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware, macros and DDE “exploit /Feature” and embedded ole objects from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.
Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.
The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.