This example is an email containing the subject of “Important : A new document is available for you or your company.” pretending to come from Lloyds Bank but actually coming from a look-a-like or typo-squatted domain < firstname.lastname@example.org > with a malicious word doc attachment is today’s latest spoof of a well-known company, bank or public authority delivering Trickbot banking Trojan
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From: Lloyds Bank <email@example.com>
Date: Thu 29/03/2018 13:24
Subject: Important : A new document is available for you or your company.
This message was sent to: firstname.lastname@example.org
A new document is available for you or your company.
Your unique document ID: 9S4V74YLDSTMAG.
Please review and sign attached documents, when completed please fax to +44 (0) 845 212 5534.
Please please check attached document for more info.
PRIVILEGED AND CONFIDENTIAL COMMUNICATION This e-mail transmission, and any documents, files or previous e-mail messages attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify Lloyds Bank.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandardsboard.orguk.
Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
There are 2 versions of this malware delivery method the second version has a link in email body to download the macro word doc
You don’t need the unique key from the email, it automatically offers the word doc or just press download
Lloyds Bank has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there are between 2 and 4 newly registered domains that imitate Companies House, HMRC, another Government department, a Bank, file hosting service or a message sending service that can easily be confused with the genuine organisation in some way. Some days however we do see dozens or even hundreds of fake domains. Unusually today, I am only seeing 1 domain sending these
Today’s example of the spoofed domain is, as usual, registered via Godaddy as registrar using privacy protection services.
- lloydsbankemail.co.uk hosted on 188.8.131.52 HostSailor NL Services AS60117 | 184.108.40.206 AS62370 Snel.com B.V. |
- lloydsbankdownloads.co.uk Hosted on 220.127.116.11 Godaddy AS26496
This malware docx file downloads from http://chimachinenow.com/seopin.png which of course is not an image file but a renamed .exe file that gets renamed ( VirusTotal)
The alternate download location is: http://interbanx.co.id/seopin.png
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware, macros and DDE “exploit /Feature” and embedded ole objects from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.
Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.
The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.