This example is an email containing the subject of “I have securely shared file(s) with you” pretending to come from HSBC but actually coming from “James.Holand@hsbcbacs.co.uk” which is a look-a-like, typo-squatted or other domain that can easily be misidentified, mistaken or confused with the genuine site, with a malicious word doc attachment is today’s latest spoof of a well-known company, bank or public authority delivering Trickbot banking Trojan
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From: HSBC <James.Holand@hsbcbacs.co.uk>
Date: Thu 26/07/2018 13:57
Subject: Important : Troubles processing BACs payment
We’re having troubles processing your request, we encountered an error processing your BACs payment.
What we need you to do
1. The documents are delivered through secure email via an attached file from HSBC. Please be aware this may be delivered to the spam folder.
2. When you open the document a message will appear saying the document requires phone verification. When you click the Send Code button, a code will be sent to your mobile phone.
3. Key that code in to the Code box on screen and select OK. You will now be able to complete the fields in the document as required.
4. Please note that the signature you upload needs to be a clear, current version of your standard signature which once added to the bank mandate can be used to authorise such account transactions as the paying away of funds.
5. Please ensure when you complete the form, that full names including any middle names are included.
6. When the final signatory has completed and signed the documents they will then be returned to me via secure email.
Transaction Processing Specialist | Operations BACs, Faster Payments, CDD | Email: James.Holand@hsbc.co.uk
About this email
This email is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return email. Internet communications cannot be guaranteed to be timely, secure, error or virus free. The sender does not accept liability for any errors or omissions.
© HSBC Bank plc 2018. Registered Office: 8 Canada Square, London E14 5HQ. Registered in England – Number 14259.
HSBC has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
What has happened is that the criminals sending these have registered various domains that look like genuine Company, Bank, Government or message sending services. Normally there is only newly registered domain that imitate Companies House, HMRC, another Government department, a Bank, file hosting service or a message sending service that can easily be confused with the genuine organisation in some way, that are hosted on & sending emails from 4 different servers.. Some days however we do see dozens or even hundreds of fake domains.
Today’s example of the spoofed domain is, as usual, registered via Godaddy as registrar. Because of new GDPR rules we cannot easily find the registrants name or any further details.
- hsbcbacs.co.uk hosted on & sending emails via 22.214.171.124| 126.96.36.199 |188.8.131.52| 184.108.40.206|
Continuing with the behaviour we have been seeing recently with the macros on these word docs. They are using an Active X control to start & run the macro, so it needs an extra couple of clicks from the victim to get infected. The control is different today. I can’t work out exactly what control ,is being used. You actually have to enable ActiveX content then close the word doc & re-open it for the macro to fire off while using anyrun. I am not sure if this is the same behaviour in a real computer or only in the VM.
The alternate Download location is http://mgvsales.net/ok.ko
The folder for the files & configs is: C:\Users\[User]\AppData\Roaming\sswvs
Both of the compromised websites being used to distribute the Trickbot binary are on the same server 220.127.116.11 Namecheap, so that possibly indicates a compromise on the server rather than individual sites being compromised
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is Word docs, Excel spreadsheet files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware, macros and DDE “exploit /Feature” and embedded ole objects from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document. If the protected mode bar appears when opening the document DO NOT follow the advice they give to enable macros or enable editing to see the content. The document will have a warning message, but you will be safe.
Be aware that there are a lot of other dodgy word docs spreading that WILL infect you with no action from you, if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version.
The risks in using older version are now seriously outweighing the convenience, benefits and cost of keeping an old version going.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.
Email from: James.Holand@hsbcbacs.co.uk