Chase Card Services Thank You For Scheduling Your Online Payment – Malware

Malware Attack

Thank you for scheduling your online payment pretending to come from Chase Card Services <no-reply@alertsp.chase.com> with a zip attachment is another one from the current bot runs which try to download various Trojans and password stealers especially banking credential stealers, which may include cridex, dridex, dyreza and various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Almost all of these also have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.

All the alleged senders, companies, names of employees and phone numbers mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found. The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.

The email looks like:

E-mail Security Information.
Dear Thank you for scheduling your recent credit card payment as an attachment. Your payment in the amount of 3898.96 will be credited to your credit card account (CREDIT CARD) ending in 2143 on 04/07/2015.Now that you’re making your payment online, are you aware of all the convenient ways you can manage your account online?

  • See statements – Choose to stop receiving paper statements, and see up to six years of your statements online.
  • See automatic payments – Set up monthly payments to be made automatically.
  • Transfer a balance – Transfer a balance to your credit card account.
  • Go to Personalized Alerts – Schedule Alerts to remind you of key account activity.

You can also see past payments you’ve made online by logging on to www.chase.com/creditcards and clicking “See/cancel payments” under “I’d like to …”If you have questions, please call the Customer Service number on the back of your credit card.

Thanks again for using online payments.

Sincerely,
Cardmember Services

 

E-mail Security Information
E-mail intended for your account ending in: 2143.

If you are concerned about the authenticity of this message, please click here or call the phone number on the back of your credit card. If you would like to learn more about e-mail security or want to report a suspicious e-mail, click here
Note: If you are concerned about clicking links in this e-mail, the Chase Online services mentioned above can be accessed by typing www.chase.com/creditcards directly into your browser.

 

ABOUT THIS MESSAGE:
This service message was delivered to you as a Chase Credit Card customer to provide you with account updates and information about your card benefits.
If you want to contact Chase, please do not reply to this message, but instead go to www.chase.com/creditcards . For faster service, please enroll or log in to your account. Replies to this message will not be read or responded to.
Your personal information is protected by state-of-the-art technology. For more detailed security information, view our Online Privacy Policy. To request in writing: Chase Privacy Operations, 451 Florida Street, Fourth Floor, LA2-9376, Baton Rouge, LA 70801
® 2015 JPMorgan Chase & Co.

7 April 2015: payment-2143-wiqr_BSFMN.zip: Extracts to: payment.exe Current Virus total detections: 7/56

This is another one of the spoofed icon files that unless you have “show known file extensions enabled“, will look like a proper PDF or image file instead of the .exe file it really is, so making it much more likely for you to accidentally open it and be infected.

Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Most ( if not all) malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name.

Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.

While the malicious program is inside the zip file, it cannot harm you or automatically run. When it is just sitting unzipped in your downloads folder it won’t infect you, provided you don’t click it to run it. Just delete the zip and any extracted file and everything will be OK. You can always run a scan with your antivirus to be sure. There are some zip files that can be configured by the bad guys to automatically run the malware file when you double click the zip to extract the file.

If you right click any suspicious zip file received, and select extract here or extract to folder ( after saving the zip to a folder on the computer) that risk is virtually eliminated. Never attempt to open a zip directly from your email, that is guaranteed way to get infected. The best way is to just delete the unexpected zip and not risk any infection.

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