Better Business Bureau Complaint – Malware

Malware Attack

Better Business Bureau complaint is another one from the current zbot runs which try to drop cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Almost all of these have a password stealing component, with the aim of stealing your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your facebook and other social network log in details.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware.

This version is slightly different to the usual BBB complaints emails because there is no attachment and they want you to click the link to download the gameover zeus malware binary directly

July 23, 2014

Case# 5942415: Joe Russell

Dear Company:

As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.

The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:

http://newyork.app.bbb.org/complaint/view/5942415/b/194439957f < http://castlestrategies.net/css/new_7g1.exe>

The complainant has been notified of your response.

The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as “Administratively Judged Resolved” and our records will be updated.

If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm’s response, we will notify your office with substantiation to support the consumer’s position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.

The BBB appreciates this opportunity to serve you. Dispute Resolution Department.

23 July 2014: new_7g1.exe Current Virus total detections: 2/53

All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day. Be very careful when unzipping them and make sure you have “show known file extensions enabled“, And then look carefully at the unzipped file. If it says .EXE then it is a problem and should not be run or opened.

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