An email appearing to be an American Airlines E-Ticket with the subject of E-Ticket Confirmation pretending to come from American Airlines@aa.com <firstname.lastname@example.org> with a malicious word doc or Excel XLS spreadsheet attachment is another one from the current bot runs which try to download various Trojans and password stealers especially banking credential stealers, which may include cridex, dridex, dyreza and various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.
The email looks like:
Ticket Issued: Nov 02, 2015 Thank you for choosing American Airlines / American Eagle, a member of the oneworld Alliance.Below are your itinerary and receipt for the ticket(s) purchased.Please print and retain this document for use throughout your trip. For faster check-inat the airport, scan the barcode below at any AA Self-Service machine. You must present a government-issued photo ID and either your boarding pass or a priority verification card at the security screening checkpoint. You can now Manage Your Reservation on aa.com, where you can check in and purchase additional items to customize your journey. A variety of seating options are also available for purchase to enhance your travel with features such as convenient front of cabin location, extra legroom and early boarding.
Print your ticket from attach.
As American and US Airways merge, many changes are taking place at our airport locations. Visit Find Your Way to assist with your journey.
Record Locator YGCMON
Carrier Flight # Departing Arriving Fare Code American 3234 RICHMOND MON 02NOV 8:05 AM CHICAGO OHARE 9:18 AM Q
OPERATED BY ENVOY AIR AS AMERICAN EAGLE CHECK-IN WITH AMERICAN EAGLE Seat 7A Economy Food For Purchase American 2312 CHICAGO OHARE MON 02NOV 10:20 AM DALLAS FT WORTH 12:52 PM Q Economy Food For Purchase
Passenger Ticket # Fare-USD Taxes and Carrier- Imposed Fees Ticket Total 0012353137005 191.63 36.97 228.60
Visa $ 228.60
These malicious attachments normally have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.
2 November 2015 : ticket_AA77799543.doc Current Virus total detections: Contains an embedded ole object that drops a pony malware pu.exe ( VirusTotal) posts stolen information to http://wicytergo.ru/sliva/gate.php | http://unlaccothe.ru/sliva/gate.php | http://thetedrenre.ru/sliva/gate.php Which in turn downloads Dyreza banking malware from one of these 3 sites http://eextensions.co/m.exe | http://www.10203040.at/m.exe | http://www.eshtari.me/m.exe ( VirusTotal)
So far I have only examined 1 version of this malware, but previous campaigns over the last few weeks have delivered 5 or 6 and quite often up to 10 or 12 different versions, some with word doc attachments and some with Excel xls attachments. There are frequently 5 or 6 download locations all delivering exactly the same malware.
All the alleged senders, companies, names of employees and phone numbers mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found . The bad guys choose companies, Government departments and other organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.
has not been hacked or had their email or other servers compromised. They are not sending the emails to you. They are just innocent victims in exactly the same way as every recipient of these emails.
This email has what appears to be a genuine word doc or Excel XLS spreadsheet attached which contains a macro script virus. Modern versions of Microsoft office, that is Office 2010 and 2013 and Office 365 have Macros disabled by default, UNLESS you or your company have enabled them. If protected view mode is turned off and macros are enabled then opening this malicious word document will infect you, and simply previewing it in windows explorer or your email client might well be enough to infect you. Definitely DO NOT follow the advice they give to enable macros or enable editing to see the content. Most of these malicious word documents appear to be blank or look something like these images when opened in protected view mode, which should be the default in Office 2010, 2013 and 365.
Many versions pretend to have a digital RSA key and say you need to enable editing and Macros to see the content. Do NOT enable Macros or editing under any circumstances.
Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them
Be very careful with email attachments. All of these emails use Social engineering tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.
The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets. Many of us routinely get Word, Excel or PowerPoint attachments in the course of work or from companies that we already have a relationship with.
Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. A lot of malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name. Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball”,an invoice or receipt from some company for a product or service or receive a Word doc or Excel file report that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.
With these malformed infected word, excel and other office documents that normally contain a vba macro virus, the vital thing is do not open any office document direct from your email client or the web. Always save the document to a safe location on your computer, normally your downloads folder or your documents folder and scan it with your antivirus. Many Antiviruses do not natively detect vba macro-viruses in real time protection and you need to enable document or office protection in the settings. Do not rely on your Anti-Virus to immediately detect the malware or malicious content. DO NOT enable editing mode or enable macros
All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is word docs, excel files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document until you are 100% sure that it is a safe document. If the protected mode bar appears when opening the document DO NOT enable editing mode or enable macros the document will look blank or have a warning message, but will be safe.
Be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version. The risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.
I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.