Your Amazon.co.uk Order Has Dispatched (#203-2083868-0173124) – Word Doc Malware

detecting malware

An email saying Your Amazon.co.uk order has dispatched (#203-2083868-0173124) pretending to come from Amazon.co.uk <auto-shipping@amazon.co.uk> with a subject of Your Amazon.co.uk order has dispatched (#203-2083868-0173124) is another one from the current bot runs which try to download various Zbots, cryptolocker, ransomware and loads of other malware on your computer. They are using email addresses and subjects that will entice a user to read the email and open the attachment.

A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers.

Almost all of these also have a password stealing component, with the aim of stealing your bank, PayPal or other financial details along with your email or FTP ( web space) log in credentials. Many of them are also designed to specifically steal your Facebook and other social network log in details.

All the alleged senders, companies, names of employees and phone numbers mentioned in the emails are all innocent and are just picked at random. Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found.

The bad guys choose companies, Government departments and organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening.

This email has what appears to be a genuine word doc attached which is malformed and contains a macro script virus. Modern versions of Microsoft office, that is Office 2010 and 2013 and Office 365 have Macros disabled by default, UNLESS you or your company have enabled them. If macros are enabled then opening this malicious word document will infect you, and simply previewing it in windows explorer or your email client might well be enough to infect you. Definitely DO NOT follow the advice they give to enable macros to see the content.

Please read our How to protect yourselves page for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our post about word macro malware and how to avoid being infected by them

People who regularly use Amazon would know that Amazon do not send attachments and definitely do not send word docs with the order confirmation or details. However a new user or somebody not looking properly could easily be fooled by this one and get badly infected. There are lots of formatting, spelling and grammar mistakes in the email, but to be honest, Who does ever read an email properly and look for mistakes. Most of us just skim through and pick out the important points and don’t look for the tell tale clues that it is a scam or a phishing attempt or a malware download. We just tend to assume that somebody had a bad day and made a few typing errors

Update 3 November 2021: These emails continue to be sent daily. So far they keep to the same format with a static order number and the order number in the subject matches the fake order number attachment #203-2083868-0173124. The file sizes and encoding of the word doc attachment varies several times a day to try to defeat the antivirus detections

The email looks like:

Dear Customer,

Greetings from Amazon.co.uk,

We are writing to let you know that the following item has been sent using Royal Mail.

For more information about delivery estimates and any open orders, please visit: http://www.amazon.co.uk/your-account

Your order #203-2083868-0173124 (received October 30, 2021)

Your right to cancel:

At Amazon.co.uk we want you to be delighted every time you shop with us. O=

ccasionally though, we know you may want to return items. Read more about o=

ur Returns Policy at: http://www.amazon.co.uk/returns-policy/

Further, under the United Kingdom’s Distance Selling Regulations, you have =

the right to cancel the contract for the purchase of any of these items wit=

hin a period of 7 working days, beginning with the day after the day on whi=

ch the item is delivered. This applies to all of our products. However, we =

regret that we cannot accept cancellations of contracts for the purchase of=

video, DVD, audio, video games and software products where the item has be=

en unsealed. Please note that we are unable to accept cancellation of, or r=

eturns for, digital items once downloading has commenced. Otherwise, we can=

accept returns of complete product, which is unused and in an “as new” con=

dition.

Our Returns Support Centre will guide you through our Returns Policy and, w=

here relevant, provide you with a printable personalised return label. Ple=

ase go to http://www.amazon.co.uk/returns-support to use our Returns Suppor=

t Centre.

To cancel this contract, please pack the relevant item securely, attach you=

r personalised return label and send it to us with the delivery slip so tha=

t we receive it within 7 working days after the day of the date that the it=

em was delivered to you or, in the case of large items delivered by our spe=

cialist couriers, contact Amazon.co.uk customer services using the link bel=

ow within 7 working days after the date that the item was delivered to you =

to discuss the return.

https://www.amazon.co.uk/gp/css/returns/homepage.html

For your protection, where you are returning an item to us, we recommend th=

at you use a recorded-delivery service. Please note that you will be respon=

sible for the costs of returning the goods to us unless we delivered the it=

em to you in error or the item is faulty. If we do not receive the item bac=

k from you, we may arrange for collection of the item from your residence a=

t your cost. You should be aware that, once we begin the delivery process, =

you will not be able to cancel any contract you have with us for services c=

arried out by us (e.g. gift wrapping).

Please also note that you will be responsible for the costs of collection i=

n the event that our specialist courier service collect a large item from y=

ou to return to us.

As soon as we receive notice of your cancellation of this order, we will re=

fund the relevant part of the purchase price for that item.=20

Should you have any questions, feel free to visit our online Help Desk at:=

=20

http://www.amazon.co.uk/help

If you’ve explored the above links but still need to get in touch with us, =

you will find more contact details at the online Help Desk.=20

Note: this e-mail was sent from a notification-only e-mail address that can=

not accept incoming e-mail. Please do not reply to this message.=20

Thank you for shopping at Amazon.co.uk

————————————————-

Amazon EU S.=C3=A0.r.L.

c/o Marston Gate

Ridgmont, BEDFORD MK43 0XP

United Kingdom

————————————————-

Your Amazon.co.uk order has dispatched (#203-2083868-0173124)

31 October 2021: ORDER-203-2083868-0173124.doc Current Virus total detections: 0/54

Be very careful with email attachments. All of these emails use Social engineering (http://en.wikipedia.org/wiki/Social_engineering_(security)) tricks to persuade you to open the attachments that come with the email. Whether it is a message saying “look at this picture of me I took last night” and it appears to come from a friend or is more targeted at somebody who regularly is likely to receive PDF attachments or Word .doc attachments or any other common file that you use every day.

The basic rule is NEVER open any attachment to an email, unless you are expecting it. Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets.

Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. Most ( if not all) malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name.

Unfortunately windows by default hides the file extensions so you need to Set your folder options to “show known file types. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball” or a report in word document format that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program. If you see .EXE or .COM or .PIF or .SCR at the end of the file name DO NOT click on it or try to open it, it will infect you.

With these malformed infected word and other office documents that normally contain a vba macro virus, the vital thing is do not open any office document direct from your email client or the web. Always save the document to a safe location on your computer, normally your downloads folder or your documents folder and scan it with your antivirus. Many Antiviruses do not natively detect vba macro-viruses in real time protection and you need to enable document or office protection in the settings.

Be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an out dated or vulnerable version of word. This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007.

Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version. The risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going.

I strongly urge you to update your office software to the latest version and stop putting yourself at risk, using old out of date software.

All modern versions of word and other office programs, that is 2010, 2013 and 365, should open all Microsoft office documents that is word docs, excel files and PowerPoint etc that are downloaded from the web or received in an email automatically in “protected view” (https://office.microsoft.com/en-gb/word-help/what-is-protected-view-HA010355931.aspx) that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document until you are 100% sure that it is a safe document.

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